Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

Due to the nature of our shipping process, we handle most returns and refunds through photo or video evidence rather than requiring you to mail the item back to us. If your item arrives damaged, defective, or incorrect, please contact us at duggyd28@gmail.com within 30 days of delivery with clear photos or a short video of the issue, and we'll process a refund or send a replacement — no need to return the physical item.

If you've simply changed your mind about your purchase, please contact us at duggyd28@gmail.com within 30 days of delivery and we'll do our best to find a fair solution, which may include a partial refund or store credit depending on the circumstances.

Refunds

Once your return request is approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at duggyd28@gmail.com.

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you've received the wrong item, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot offer refunds on sale items or gift cards.